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Welcome to Familjetapeter's customer service

How may we help you?

Orders

GENERAL INFORMATION

No membership or password is required to make a purchase from Familywallpapers, but in order to shop online you must be at least 18 years of age, or have the permission of your parent/guardian. The prices are specified in the currency chosen, 25% VAT included.

You can make your purchase easily and conveniently directly in our web shop and the products will be delivered by your local mail service, or special delivery, if you have chosen that option.

Upon delivery to Norway, Åland and other non EU countries you will not be charged Swedish VAT but you are responsible for any domestic tax, VAT and customs clearance fees. Check with your local post office or customs authority for information.

CUSTOM PHOTO WALLPAPERS

Although a smaller area always can be ordered, the minimum billable measurement of custom wallpaper is 3 m². This is due to our fixed start-up costs. We recommend that you add 3–5 cm to the height and width of your photo wall mural when you specify the size during ordering, this will give you a safe margin and adds trim area to ensure a good end result.

YOUR OWN PICTURE

If you want to use your own picture you can upload it under "YOUR OWN PICTURE" and fill out our contact form. We will typically contact you with a suggestion free of charge, within one working day. You will receive a detailed order information. Uploading your image at this stage does not obligate you to buy.

In order to obtain the best result we always print on the edges of our canvas prints. When uploading your own picture for canvas printing you have the option to mirror the edges. (See the illustration MIRRORED EDGES CANVAS PRINT)

ORDERING

Click on "ADD TO CART" and follow the instruction to make your order and add the product to your cart. Select your delivery and payment options in the check-out.

After receiving your order we will send an order confirmation to your e-mail address.

We will send you a delivery confirmation, with tracking information for your parcel by e-mail.

Delivery time & Shipping

Sweden

We offer free shipping for orders over 695 SEK, otherwise 79 SEK incl. VAT (does not apply to pallet deliveries). Our photo wallpapers are delivered within 4-5 business days. Delivery is made to the nearest package collection point (shipping agent). For photo wallpaper (non-standard size).

Company orders are shipped to the delivery address specified in the order.

Delivery time & shipping fees other countries

Free shipping is offered for orders over 1199 SEK. Otherwise, the following shipping charges apply.

Denmark: 190 DKK incl. VAT.
Norway: 190 NOK incl. VAT.
Finland and the rest of EU: €19 incl. VAT.
UK: GBP 17 incl. VAT.

Our photo wallpapers are normally delivered within 4-5 business days. Delivery is made to the nearest package collection point (shipping agent).

Company orders are delivered to the shipping address provided in the order. For photo wallpapers (non-standard size).

Outside the EU, Norway & Åland

We apply a flat rate for shipping (106.69 USD ex. VAT) outside of the EU, Norway, and Åland regardless of size and amount. (Does not apply to pallet deliveries).

Remote locations We reserve the right for extended delivery time beyond the information provided as an example here for deliveries to remote locations.

Delivery time standard wallpaper

We sell wallpaper from both Swedish and international wallpaper manufacturers. Delivery times therefore vary. Below are approximate delivery times.

Delivery from domestic (Swedish) manufacturers: about 4-7 working days (unless otherwise stated). Delivery from foreign manufacturers: about 2 weeks (unless otherwise stated).

Scandiwall shall not be held responsible for final sales from the supplier or aggravating circumstances beyond our control that cause delivery times to be longer than specified. We will attempt to contact you as soon as possible to inform you about current conditions. Sometimes goods shown in the web shop are suddenly taken out of production by our suppliers. We will notify you if this is the case with your order. If you are unsure, please contact us.

NOTE

For deliveries to Norway, Åland, and other non-EU countries, you will not be charged Swedish VAT, but you are responsible for any domestic tax, VAT, and customs clearance fees. Check with your local post office or customs authorities for further information.

Goods not collected

For goods not collected, Familjetapeter charges the full value of the order including other costs such as shipping and any invoice fees to cover Familjetapeter's expenses for material, labor, transport, and administration.

PAYMENT OPTIONS

CREDIT CARD - VISA or Master/Eurocard

We cooperate with PayEX, a leading supplier of online payment services in the Nordic countries. PayEx's payment services meet all international security requirements.

INVOICE via Klarna with 14 day payment terms

We cooperate with Klarna to offer you a safe and smooth payment service. Invoices are paid within 14 days from ordering. The invoices are sent by post and are paid by postal or bank giro. Note that this payment option is not available for UK customers.

INSTALMENT PLAN via Klarna Konto

An instalment plan with Klarna Konto. You decide how much you want to pay each month, from SEK 50/month or 1/24th of the total amount. The amount can be paid in full at any time. Note that this payment option is not available for UK customers.

COOLING OFF PERIOD & FAULTY GOODS

Cooling off period

As each custom wallpaper is made to measure and manufactured at request, the cooling off period according to the consumer rights law does not apply. The reason for this is that the product is made to measure with a clear personal stamp.

Cooling off period - wallpaper rolls

Every roll of wallpaper produced belongs to a unique batch of papers dyed in the same dye bath. This means that varying degrees of colour differences may occur between batches owing to the unique colour composition of each dye bath. We wish to inform you, therefore, and with the greatest respect for you as a consumer, that we do not accept returned wallpaper rolls. It is also a good idea to consider this when ordering. It is better to order too much than too little to ensure against ordering extra rolls later. If you need to order extra rolls, you may find they come from a different batch and have a slight colour difference as a consequence. You are most welcome to contact our customer service for samples before ordering or, of course, to visit our store.

Guarantee & faulty goods

We hope that every customer will be completely satisfied with their purchase. However, if you need to return a product the following rules apply: Familywallpaper grants 1 year guarantee against manufacturing defects on all products. The guarantee does not apply to defects due to wear and tear, incorrect installation or negligence. Our images are quality assured and manufactured of the highest quality material in appropriate production facilities. In order to ensure a product free from defects we have built-in quality checks during the entire manufacturing process. However, we recommend that you always check the product before installation to make sure that it is free from manufacturing defects or transport damages. This is particularly important for our wall papers, as we do not reimburse any costs due to repapering or improper installed wall papers.

We also recommend our customers to use a glue appropriate for wall papers of non-woven quality. Ask your local retail shop if you are unsure. If a different glue has been used we cannot guarantee the result. It is also important to be aware of the fact that images and photographs may vary in hue, shade and resolution depending on different light conditions and the performance of different computer screens. Unfortunately, we are not able to cater for, or take responsible for, differences between the image on the computer display and the delivered product.

Complaints & returns

In case of a faulty product, please send us a short description enclosing any documentation and a photo to customerservice@familywallpaper.com. We will contact you within 1 working day with instructions. Please do not return any products without first contacting our customer service. Manufacturing defects or transport damages are replaced with a new product free of charge. In accordance with the Consumer Purchases Act any claims regarding a manufacturing defect on a product must be submitted within 3 years.

Complaints must be submitted within a reasonable time upon the detection of the defect. If a manufacturing defect complaint is submitted after the expiration of the guarantee period, the burden of proof switches to the buyer.

Other information

In order to guarantee a good end result it is important that the enclosed installation instructions are followed. Non-woven wall paper are considered easy to hang, however if you are uncertain of your ability, we recommend you employ a professional. We reserve the right not to be responsible for misprints, the correctness of the information, or any errors in specifications of all our products and services. All image information on our pages is to be viewed as illustrations, and we cannot guarantee that the image reflects the exact look or properties of the product.

PRODUCT INFORMATION PHOTO WALLPAPER

The material and printing used in the making of our wallpapers are of high quality. We offer a wide range of wallpapers with both fixed measurements and custom ones which can be adjusted to fit your wall. We recommend that you order your photo wallpaper with additional 3-5 cm in both width and height. We offer two different types of material:

Photo wallpaper (Fixed dimensions Standard)

Our standard wallpaper is a price worthy wallpaper printed on the material blueback. The glue is applied directly on the panels and the lengths are mounted edge to edge. The wallpaper is easy to install but if you feel unsecure about doing it yourself please hire a professional. Installation instructions are always included with our deliveries.

Photo wallpaper (Fixed dimensions Premium and Custom sizes)

Our premium and custom made wallpapers are of very high quality and printed the durable material non-woven. The glue is applied directly on the wall (nonwoven glue) and the panels are mounted edge to edge The wallpaper is easy to install but if you feel unsure about doing it yourself please hire a professional. The custom wallpaper is Fire protection classified according to material class DIN EN 13501-1; C-s1, d0. Installation instructions are always included with our deliveries.

Upload your own photo wallpaper

Familywallpaper will accept the following file formats: JPG or TIFF. The image must be of the highest resolution and correctly oriented (portrait/landscape). We recommend 1 pixel/mm print. For example: If your required wallpaper size is 2000 mm x 2200 mm, the image should be 2000 x 2200 pixels. If the file size of your image is greater than 10MB please contact us: customerservice@familywallpaper.com

The customer is responsible for the image copyright when uploading pictures. We reserve the right to refuse production of images that we deem inappropriate. None of the images from Familywall's product selection may be reproduced or in any other way used for commercial purposes without a written consent from Familywallpaper

About us

About us Family Wallpaper is a Swedish online store that sells wallpapers for homes and businesses. We at Family Wallpapers all have the same goal - using photo wallpapers to inspire and create a perfect interior design for adults and children. Through our website you can order custom made wallpapers that perfectly suit your wall, or you can choose from the collection of pre-fixed dimensions. Much work has been done to categorize our pictures so that you easily can find your dream photo to put on your wall.

You can now calmly choose and order your photo wallpapers from your living room, instead of having to force yourself out on the Saturday rush and taking on the impossible task of finding a suitable wallpaper in 100s of different binders.

Did you know that we have over 21 million different photo wallpapers in the assortment? This makes us one of the world's largest photo wallpaper suppliers. Because we only work online, we have no expensive retail locations, which mean we can offer low prices and still maintain a high quality of wallpaper.

Contact and company info

Customer service

Monday - Friday: 14.00 - 16.00 GMT+1

E-mail: customerservice@familywallpapers.com
Phone: +46 (0)8-26 11 11

Sales contact

Monday - Friday 08.00 - 17.00

E-mail: customerservice@familywallpapers.com
Phone: + 46 (0)72 573 3669

Legal person

LN Färg och tapetbutik AB

Org nr: 556930-6722

Mailing adress

LN Färg och Tapetbutik AB
Familjetapeter
Box 7242
187 13 Täby
Sverige / Sweden

Visiting adress / Return adress

LN Färg och Tapetbutik AB
Fågelsångsvägen 7B
186 42 Vallentuna
Sverige / Sweden

Call us

+46 (0)8 - 26 11 11

Monday - Friday 2 pm - 4 pm GMT+1

PS. Make sure to specify your order number (if known) for order-related matters DS.

Q&A

TODO

Our integrity and data policy

 
Starting May 25th 2018, there is a new EU directive, GDPR (General Data Protection Rule) regarding the demands for storing and processing  personal data such as names and contact information.
 
At Familywallpapers.com (including Familietapeter.no, Kotitapetti.fi, and Familietapeter.dk), we work to always ensure that your personal data and integrity is safely protected when using our web platforms. Below, we describe how your personal data is treated and protected, your rights, and how to exercise them. If you have any questions you are welcome to contact us for more information – you will find the contact information at the bottom of this letter. Our complete integrity and data policy can be found under the customer service section of our website and is also linked here.  
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Who is responsible for the personal data we collect?
LN Färg och tapetbutik AB (based in Sweden) is as Personal Data Controller responsible for any personal data given to us though shopping on our website or other contact with us.
Mailing address: Box 7242, 18713 Täby, Sweden.
Visiting address: Fågelsångsvägen 7B, 186 42 Vallentuna, Sweden.
 
 
How do we use your personal data?
We will be using your personal data for the following purposes:

  • Processing orders and customer service claims
  • Marketing our products and providing special deals (always with the easily accessible option to not receive further mailings from us)
  • Sending personal product recommendations or invites to participate in competitions and events
  • To further develop our company services
  • To prevent or stop any misuse of our company services, or aid in legal investigations per request, as we are by law required to do

 
We will save your data as long as we by law are required to or as long as we have the need to. After that, your personal data will be deleted from our records. By using the products and services of L N Färg och Tapetbutik AB, you consent to our integrity and personal data policy and our processing of your personal data. This includes consenting to the use of digital communication such as e-mail to share information with you.
 
What kinds of personal data do we collect?
We save the personal data that you share with us when placing an order on our website, or subscribe to our newsletter. The personal data that you share with us can include contact information such as your e-mail address. Date of birth, social security numbers and payment information such as credit card details are not handled by us, but by external parties like Klarna, Dibs or PayEx for maximum IT-security and your safety as our customer.
We have the right and aim to save purchasing information and personal data for as long as we judge it to be reasonable in order to ensure the batch number, image id and measurements for possible repeat or complementing future orders, as well as for direct marketing. You can at any time remove your consent for direct marketing by unsubscribing from our newsletter or contacting us in another way.
 
 
Which are your rights?
You have the right to at any time ask us to share with you what personal data of you we have on our records. If your data is incorrect, incomplete or irrelevant, you can request to have them corrected or erased permanently. You can at any time withdraw your consent to allow us using your personal data  for marketing purposes by unsubscribing to our newsletter. You can also contact us by post, e-mail or call us.
 
Who besides us could have access to your personal data?
For us to be able to supply products and services as is our responsibilities to you as our customer, we share your data with so called Personal Data Assistents. This refers to our suppliers in production, shipping, marketing, IT-services and payment services. This only applies to the purposes for which we have originally collected the data and only with companies that leave sufficient gurantees regarding the safety and privacy in processing of personal data. We never sell or share your personal data to a third party for marketing purposes.
 
How do we protect your personal data?
The personal data we handle is protected by selected IT suppliers and their security systems as well as our internal IT system and routines surrounding the processing of personal data.
 
Do you wish to unsubscribe to our newsletter?
You can unsubscribe by contacting customerservice@familywallpapers.com or clicking the link to unsubscribe that is always at the bottom of newsletters you receive.
If you have any questions, you are welcome to contact us.
 
Do you wish to read our integrity and personal data policy in its entirety?
 
Read more

FAMILYWALLPAPERS – PHOTO WALLPAPERS FOR THE WHOLE FAMILY

Wallpapers and wall decor for every wallet Decorating has never been more fun than now. There is a tremendous wealth of variety when it comes to wallpaper and furniture, so everyone can find their particular style and create fantastic atmospheres in both home and public environments. Since early 2013, Familijetapeter by LN Färg & Tapetbutik AB has had a mission of offering affordable wallpaper, wall murals and other wall decor at very reasonable prices. We believe that everyone, regardless of the thickness of their wallet, should have the opportunity to create their dream home. With one of the largest selections of wallpaper, wall murals and wall decor in Sweden, we hope you can start decorating your dream home with us today!