Welcome to Familjetapeter's customer service
You can make your purchase easily and conveniently directly in our web shop and the products will be delivered by your local mail service, or special delivery, if you have chosen that option.
Upon delivery to Norway, Åland and other non EU countries you will not be charged Swedish VAT but you are responsible for any domestic tax, VAT and customs clearance fees. Check with your local post office or customs authority for information.
Although a smaller area always can be ordered, the minimum billable measurement of custom wallpaper is 3 m². This is due to our fixed start-up costs. We recommend that you add 3–5 cm to the height and width of your photo wall mural when you specify the size during ordering, this will give you a safe margin and adds trim area to ensure a good end result.
If you want to use your own picture you can upload it under "YOUR OWN PICTURE" and fill out our contact form. We will typically contact you with a suggestion free of charge, within one working day. You will receive a detailed order information. Uploading your image at this stage does not obligate you to buy.
In order to obtain the best result we always print on the edges of our canvas prints. When uploading your own picture for canvas printing you have the option to mirror the edges. (See the illustration MIRRORED EDGES CANVAS PRINT)
Click on "ADD TO CART" and follow the instruction to make your order and add the product to your cart. Select your delivery and payment options in the check-out.
After receiving your order we will send an order confirmation to your e-mail address.
We will send you a delivery confirmation, with tracking information for your parcel by e-mail.
Company orders are shipped to the delivery address specified in the order.
Free shipping is offered for orders over 1199 SEK. Otherwise, the following shipping charges apply.
Denmark: 190 DKK incl. VAT.
Norway: 190 NOK incl. VAT.
Finland and the rest of EU: €19 incl. VAT.
UK: GBP 17 incl. VAT.
Our photo wallpapers are normally delivered within 4-5 business days. Delivery is made to the nearest package collection point (shipping agent).
Company orders are delivered to the shipping address provided in the order. For photo wallpapers (non-standard size).
Remote locations We reserve the right for extended delivery time beyond the information provided as an example here for deliveries to remote locations.
We sell wallpaper from both Swedish and international wallpaper manufacturers. Delivery times therefore vary. Below are approximate delivery times.
Delivery from domestic (Swedish) manufacturers: about 4-7 working days (unless otherwise stated). Delivery from foreign manufacturers: about 2 weeks (unless otherwise stated).
Scandiwall shall not be held responsible for final sales from the supplier or aggravating circumstances beyond our control that cause delivery times to be longer than specified. We will attempt to contact you as soon as possible to inform you about current conditions. Sometimes goods shown in the web shop are suddenly taken out of production by our suppliers. We will notify you if this is the case with your order. If you are unsure, please contact us.
For deliveries to Norway, Åland, and other non-EU countries, you will not be charged Swedish VAT, but you are responsible for any domestic tax, VAT, and customs clearance fees. Check with your local post office or customs authorities for further information.
For goods not collected, Familjetapeter charges the full value of the order including other costs such as shipping and any invoice fees to cover Familjetapeter's expenses for material, labor, transport, and administration.
An instalment plan with Klarna Konto. You decide how much you want to pay each month, from SEK 50/month or 1/24th of the total amount. The amount can be paid in full at any time. Note that this payment option is not available for UK customers.
We hope that every customer will be completely satisfied with their purchase. However, if you need to return a product the following rules apply: Familywallpaper grants 1 year guarantee against manufacturing defects on all products. The guarantee does not apply to defects due to wear and tear, incorrect installation or negligence. Our images are quality assured and manufactured of the highest quality material in appropriate production facilities. In order to ensure a product free from defects we have built-in quality checks during the entire manufacturing process. However, we recommend that you always check the product before installation to make sure that it is free from manufacturing defects or transport damages. This is particularly important for our wall papers, as we do not reimburse any costs due to repapering or improper installed wall papers.
We also recommend our customers to use a glue appropriate for wall papers of non-woven quality. Ask your local retail shop if you are unsure. If a different glue has been used we cannot guarantee the result. It is also important to be aware of the fact that images and photographs may vary in hue, shade and resolution depending on different light conditions and the performance of different computer screens. Unfortunately, we are not able to cater for, or take responsible for, differences between the image on the computer display and the delivered product.
In case of a faulty product, please send us a short description enclosing any documentation and a photo to firstname.lastname@example.org. We will contact you within 1 working day with instructions. Please do not return any products without first contacting our customer service. Manufacturing defects or transport damages are replaced with a new product free of charge. In accordance with the Consumer Purchases Act any claims regarding a manufacturing defect on a product must be submitted within 3 years.
Complaints must be submitted within a reasonable time upon the detection of the defect. If a manufacturing defect complaint is submitted after the expiration of the guarantee period, the burden of proof switches to the buyer.
Our standard wallpaper is a price worthy wallpaper printed on the material blueback. The glue is applied directly on the panels and the lengths are mounted edge to edge. The wallpaper is easy to install but if you feel unsecure about doing it yourself please hire a professional. Installation instructions are always included with our deliveries.
Our premium and custom made wallpapers are of very high quality and printed the durable material non-woven. The glue is applied directly on the wall (nonwoven glue) and the panels are mounted edge to edge The wallpaper is easy to install but if you feel unsure about doing it yourself please hire a professional. The custom wallpaper is Fire protection classified according to material class DIN EN 13501-1; C-s1, d0. Installation instructions are always included with our deliveries.
Familywallpaper will accept the following file formats: JPG or TIFF. The image must be of the highest resolution and correctly oriented (portrait/landscape). We recommend 1 pixel/mm print. For example: If your required wallpaper size is 2000 mm x 2200 mm, the image should be 2000 x 2200 pixels. If the file size of your image is greater than 10MB please contact us: email@example.com
The customer is responsible for the image copyright when uploading pictures. We reserve the right to refuse production of images that we deem inappropriate. None of the images from Familywall's product selection may be reproduced or in any other way used for commercial purposes without a written consent from Familywallpaper
About us Family Wallpaper is a Swedish online store that sells wallpapers for homes and businesses. We at Family Wallpapers all have the same goal - using photo wallpapers to inspire and create a perfect interior design for adults and children. Through our website you can order custom made wallpapers that perfectly suit your wall, or you can choose from the collection of pre-fixed dimensions. Much work has been done to categorize our pictures so that you easily can find your dream photo to put on your wall.
You can now calmly choose and order your photo wallpapers from your living room, instead of having to force yourself out on the Saturday rush and taking on the impossible task of finding a suitable wallpaper in 100s of different binders.
Did you know that we have over 21 million different photo wallpapers in the assortment? This makes us one of the world's largest photo wallpaper suppliers. Because we only work online, we have no expensive retail locations, which mean we can offer low prices and still maintain a high quality of wallpaper.
Monday - Friday: 14.00 - 16.00 GMT+1
Phone: +46 (0)8-26 11 11
Monday - Friday 08.00 - 17.00
Phone: + 46 (0)72 573 3669
LN Färg och tapetbutik AB
Org nr: 556930-6722
LN Färg och Tapetbutik AB
187 13 Täby
Sverige / Sweden
Visiting adress / Return adress
LN Färg och Tapetbutik AB
186 42 Vallentuna
Sverige / Sweden
+46 (0)8 - 26 11 11
Monday - Friday 2 pm - 4 pm GMT+1
PS. Make sure to specify your order number (if known) for order-related matters DS.
Starting May 25th 2018, there is a new EU directive, GDPR (General Data Protection Rule) regarding the demands for storing and processing personal data such as names and contact information.
At Familywallpapers.com (including Familietapeter.no, Kotitapetti.fi, and Familietapeter.dk), we work to always ensure that your personal data and integrity is safely protected when using our web platforms. Below, we describe how your personal data is treated and protected, your rights, and how to exercise them. If you have any questions you are welcome to contact us for more information – you will find the contact information at the bottom of this letter. Our complete integrity and data policy can be found under the customer service section of our website and is also linked here.
Who is responsible for the personal data we collect?
LN Färg och tapetbutik AB (based in Sweden) is as Personal Data Controller responsible for any personal data given to us though shopping on our website or other contact with us.
Mailing address: Box 7242, 18713 Täby, Sweden.
Visiting address: Fågelsångsvägen 7B, 186 42 Vallentuna, Sweden.
How do we use your personal data?
We will be using your personal data for the following purposes:
We will save your data as long as we by law are required to or as long as we have the need to. After that, your personal data will be deleted from our records. By using the products and services of L N Färg och Tapetbutik AB, you consent to our integrity and personal data policy and our processing of your personal data. This includes consenting to the use of digital communication such as e-mail to share information with you.
What kinds of personal data do we collect?
We save the personal data that you share with us when placing an order on our website, or subscribe to our newsletter. The personal data that you share with us can include contact information such as your e-mail address. Date of birth, social security numbers and payment information such as credit card details are not handled by us, but by external parties like Klarna, Dibs or PayEx for maximum IT-security and your safety as our customer.
We have the right and aim to save purchasing information and personal data for as long as we judge it to be reasonable in order to ensure the batch number, image id and measurements for possible repeat or complementing future orders, as well as for direct marketing. You can at any time remove your consent for direct marketing by unsubscribing from our newsletter or contacting us in another way.
Which are your rights?
You have the right to at any time ask us to share with you what personal data of you we have on our records. If your data is incorrect, incomplete or irrelevant, you can request to have them corrected or erased permanently. You can at any time withdraw your consent to allow us using your personal data for marketing purposes by unsubscribing to our newsletter. You can also contact us by post, e-mail or call us.
Who besides us could have access to your personal data?
For us to be able to supply products and services as is our responsibilities to you as our customer, we share your data with so called Personal Data Assistents. This refers to our suppliers in production, shipping, marketing, IT-services and payment services. This only applies to the purposes for which we have originally collected the data and only with companies that leave sufficient gurantees regarding the safety and privacy in processing of personal data. We never sell or share your personal data to a third party for marketing purposes.
How do we protect your personal data?
The personal data we handle is protected by selected IT suppliers and their security systems as well as our internal IT system and routines surrounding the processing of personal data.
Do you wish to unsubscribe to our newsletter?
You can unsubscribe by contacting firstname.lastname@example.org or clicking the link to unsubscribe that is always at the bottom of newsletters you receive.
If you have any questions, you are welcome to contact us.
Do you wish to read our integrity and personal data policy in its entirety?
FAMILYWALLPAPERS – PHOTO WALLPAPERS FOR THE WHOLE FAMILY
Wallpapers and wall decor for every wallet Decorating has never been more fun than now. There is a tremendous wealth of variety when it comes to wallpaper and furniture, so everyone can find their particular style and create fantastic atmospheres in both home and public environments. Since early 2013, Familijetapeter by LN Färg & Tapetbutik AB has had a mission of offering affordable wallpaper, wall murals and other wall decor at very reasonable prices. We believe that everyone, regardless of the thickness of their wallet, should have the opportunity to create their dream home. With one of the largest selections of wallpaper, wall murals and wall decor in Sweden, we hope you can start decorating your dream home with us today!